An initial expression of interest in DECKER Composites can be made in a number of ways:
Normally we try to contact by phone within 24 hours.
Most new customers like to receive samples, which we are pleased to provide free, despatched by express post to your nominated address. We can send a 10cm sample of each decking colour, but most customers want to see one or two colours as they already have a picture of the tone they are looking for.
We always send at least two 10cm samples of our decking so we can include plastic and stainless steel “Invisi-clips” – this allows clients to physically simulate the joining together of boards that occurs in the installation process.
Whilst we are happy to provide indicative costings at an early stage, a detailed quotation based upon the quantity required and delivery location is most accurate; and again prepared without any cost or obligation.
At this stage, we sometimes get involved in the planning process. We are happy to receive formal plans or even sketches with measurements.
We can prepare a “Board Layout Plan” based upon this information to reconfirm the number of decking boards required and give an indication of what the final deck layout will look like. To the right is an example of such a plan. ( Find our more about planning you deck and board layout options HERE ).
In some cases we provide one or more revised quotations to reflect either added products or a change in quantity and sometimes colour.
When ordering, allow for both wastage as well as accidental damage during the installation process. The cost of sending a few additional boards is surprisingly expensive with transport costs.
Once a quotation is agreed, we convert to an order and send a request for payment.
and delivery is required in the next 7 days, we request 100% payment of the order. Receipt of confirmation of payment commences the despatch process.
THEN we will need to initiate a manufacturing order.
In such cases we also request a 30% deposit to secure the new manufacture order. The manufacturing and shipping process to our warehouse (in Brisbane) is generally between 6 to 8 weeks, but is expedited where possible.
Following confirmation of order and payment, despatch from our warehouse is organised. Currently we have a single warehouse in central Sydney.
Our warehouse picks the order, including boards, screening and other products and clips and screws and arranges the order on a pallet for transportation.
We use various transport companies and generally make our own deliveries in the Sydney metropolitan area. If a crane truck is required for large orders or particular access requirements then we can arrange for a small premium.
Customers are asked to confirm delivery of the order to its destination and notify us if there is any damage to the product as delivered.
We would like to help you plan and build a beautiful outdoor living space.
If you want to check the colour or quality of our product, we can express post you free samples.
If you want to know how much your decking might cost, we can provide you with a free quote.
If you have any other questions about our product or the buying process, you can contact us through our webform, by email or by phone.